General tips when bad things are happening

If your application crashes, or seems sluggish, or has other problems (e.g., you can't see your cameras), standard computer software troubleshooting rules apply. Try turning cameras off and on again, quitting the app and re-launching, and perhaps rebooting your machine if it has been operating for several days straight or longer.

One important part of quitting the application, involves shutting down the video processing. There are background processes that run independently of the application, so to make sure all background processes are shut down, turn off all cameras in the Monitor view before exiting the application. In rare cases the processes may not have properly shut down. If you go to Windows Task Manager > Processes, you can quit any processes that have "Sighthound" in the name (e.g., "Sighthound Agent.exe"). On Mac OS, these processes can be seen at Applications > Utilities >Activity Monitor.

If all else fails, for example if some files may have been corrupted, you can try to uninstall the program, remove the data directory, reboot and reinstall. This should fix any possible corruption problems. To remove the data directory, do the following:

On Windows

Go to the Start menu and find Sighthound Video > Uninstall Sighthound Video
Turn on the option to show hidden folders.
In the Explorer window, select “Folder Options” from the Tools menu.
Select the View tab.
Click “Show hidden files and folders” under the “Hidden files and folders” item under Files and Folders.
Go to C:\Documents and Settings\<your user name>\Local Settings\Application Data.
You'll see a folder there called "Sighthound Video"
Delete this entire folder.
Reboot your PC.
Reinstall Sighthound Video. Find the latest version of the software on your account here.

On Macintosh

Go to the Applications folder and find Sighthound Video.
Drag the Sighthound Video icon to the Trash.
Go to /Users/<your username>/Library/Application Support.
Find the folder called Sighthound Video.
Delete this entire folder.
Reboot your Mac.
Reinstall Sighthound Video. Find the latest version of the software on your account here.